End the 'where's my package?' pile. Bot answers from live API.
60% of support tickets are tracking questions. LeadsUp integrates with Aras, Yurtiçi, MNG, UPS, DHL; takes the tracking number, returns live status, escalates problems.
Daily load on logistics support
'Where's my package?' pile
60% of all tickets. Customer skips portals, writes via WhatsApp/IG; human reply ~2 min each.
Delivery issues — complex process
Wrong address, courier couldn't reach, damage — every case different. Customer exhausted with canned replies.
Quote requests fight with form pages
New customer asks 'Istanbul to Ankara, 50 kg, how much?' — no instant-answer system exists.
What LeadsUp does for logistics
Real-time carrier API integrations. Status, ETA, damage flows automatic.
Multi-carrier API integration
Aras, Yurtiçi, MNG, UPS, DHL — bot binds to each carrier API. Tracking number in → live status out.
ETA estimation
Bot shares status + delivery ETA (based on carrier SLA + current load). 'When will it arrive?' answered correctly.
Address correction flow
When customer says 'address is wrong', bot asks verification questions, captures new address and POSTs an update to carrier (if API supports it) or escalates to support.
Damage / loss escalation
Damage/loss → bot asks for photos, opens a claim, routes insurance/refund flow to support team.
Quote (distance + weight)
Upload your tariff table (city-to-city + kg). Customer 'Istanbul-Ankara, 50 kg' → instant quote + one-tap payment link.
Bulk shipment notifications
100 packages sent → bot pushes WhatsApp tracking links + status updates per parcel. No more SMS spam.
Carrier APIs wired this week
- 1
1. Tariff table + carrier keys
Upload city-to-city pricing. Securely enter Aras / Yurtiçi / UPS API keys.
- 2
2. Pick automation scenarios
Tracking, quotes, damage, address fix — which are auto, which need humans? Configure per scenario.
- 3
3. Turn on WhatsApp + web chat
Customers query instantly. Support team focuses on complex human-only cases.
Real-world scenarios
Scenario
Customer WhatsApp: 'Where is TK1234567890?'
Outcome
Bot queries Aras API: 'Left branch at 2pm today, delivery tomorrow 10am–2pm window'. 3-second answer; zero human time.
Scenario
Corporate customer: 'Istanbul-Ankara, 50 kg commercial, price?'
Outcome
Bot quotes (50 kg × 25 TRY + VAT = 1,475 TRY), generates payment link; one-tap payment → barcode generated.
Frequently asked questions
Reclaim 60% of your support team's time
14 days free. Aras / Yurtiçi API setup is a 1-hour job.