Marketing & Leads

Handoff

Transferring a bot conversation to a human sales/support rep.

Bots can't do everything — complex negotiation, sensitive complaints, top-tier customers need handoff. LeadsUp invokes transfer_to_agent, summarizes the conversation, assigns the right agent. Bot stops replying after handoff (until manually re-enabled). You can configure auto-handoff at lead score 70+.

Related terms

Lead scoring

Assigning each lead a 0-100 score based on behavior and profile signals.

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Agent

Human staff member who manages conversations the bot transferred.

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Lead

A potential customer who has shown interest in your product or service but hasn't yet purchased.

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