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Channel & WhatsApp
Omnichannel
A customer experiencing the same conversation seamlessly across WhatsApp, Instagram, web chat and other channels.
Classic 'multichannel' manages each channel separately; omnichannel unifies conversations under one customer profile. Customer can start on Instagram in the morning, continue on WhatsApp in the afternoon; the bot knows the full history. LeadsUp unifies all 6 channels at user level.
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